Shipping policy

Thank you for shopping with OKELONA. We are committed to delivering your orders quickly and efficiently.

Shipping Coverage

At this time, OKELONA ships exclusively within the United Kingdom.

We do not currently offer international shipping.

Free Shipping

We are pleased to offer FREE shipping on all orders within the United Kingdom. No minimum purchase is required.

Order Processing & Handling Time

  • All orders are processed within 1–3 business days after payment is received.
  • Orders are not processed, shipped, or delivered on weekends or public holidays.
  • During periods of high order volume, processing times may be slightly delayed.

Transit Time

After your order has been processed and dispatched, delivery typically takes 2–4 business days.

Estimated Delivery Time

  • Handling Time: 1–3 Business Days
  • Transit Time: 2–4 Business Days
  • Total Estimated Delivery Time: 3–7 Business Days

Please note that delivery times are estimates and may vary due to factors beyond our control, including carrier delays, severe weather, or public holidays.

Order Tracking

Tracking information will be provided when available. Customers will receive a shipping confirmation email once their order has been dispatched.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. OKELONA is not responsible for orders delayed or undeliverable due to incorrect or incomplete address information.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery period, please contact us and we will assist in locating your shipment and resolving the issue.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery. Include photographs of the damaged item and packaging so that we can investigate and provide an appropriate resolution.

Contact Information

If you have any questions regarding this Shipping Policy, please contact us:

OKELONA
Email: okelonori584@gmail.com
Phone: +44 7700 389289
Address: Railway Cottage, Lower Road, Liverpool, England, L26 2XA

Thank you for choosing OKELONA. We appreciate your business and look forward to serving you.