FAQ
1. What products does OKELONA sell?
OKELONA specializes in high-quality garden storage solutions, including outdoor storage boxes, storage sheds, and other products designed to help keep your garden and outdoor spaces organized.
2. Do you offer free shipping?
Yes. We offer FREE shipping on all orders within the United Kingdom.
3. Where do you ship?
Currently, we only ship to addresses within the United Kingdom.
4. How long will it take to receive my order?
Our estimated delivery times are:
- Handling Time: 1–3 business days
- Transit Time: 2–4 business days
Total estimated delivery time is 3–7 business days.
5. How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (when available).
6. What is your return policy?
We accept returns within 30 days of delivery, provided the item is unused, in its original condition, and in its original packaging. Please refer to our Return & Refund Policy for full details.
7. What should I do if my item arrives damaged?
If your item arrives damaged or defective, please contact us within 48 hours of delivery and provide photos of the item and packaging. We will work with you to arrange a replacement or refund.
8. Can I cancel my order?
Orders may be cancelled before they have been processed and shipped. Once an order has been dispatched, it cannot be cancelled but may be eligible for return under our Return & Refund Policy.
9. What payment methods do you accept?
We accept major payment methods offered through our secure checkout process. Available payment options will be displayed during checkout.
10. How can I contact customer support?
You can reach us using the following contact details:
Email: okelonori584@gmail.com
Phone: +44 7700 389289
Address:
Railway Cottage, Lower Road
Liverpool, England, L26 2XA
United Kingdom
11. How quickly will I receive a response to my inquiry?
We aim to respond to all customer inquiries within 24–48 business hours.
12. Is my personal information secure?
Yes. We take customer privacy seriously and use appropriate security measures to protect your personal information. Please see our Privacy Policy for more information.
13. Do your garden storage products require assembly?
Some products may require assembly. Assembly requirements, instructions, and included hardware will be listed on the product page where applicable.
14. What if I receive the wrong item?
If you receive an incorrect item, please contact us as soon as possible with your order number and photographs of the item received. We will arrange a suitable resolution.
15. How can I stay updated on new products and offers?
You can stay informed by visiting our website regularly and subscribing to any newsletters or promotional communications we may offer.