Return & Refund Policy

Last Updated: June 2026

Thank you for shopping with OKELONA. We value your satisfaction and strive to provide high-quality products and excellent customer service. Please read our Return & Refund Policy carefully.

Returns

We accept returns within 14 days of the date you receive your order.

To be eligible for a return:

• The item must be unused, unworn, and in the same condition that you received it.
• The item must be in its original packaging.
• Proof of purchase (order confirmation or receipt) is required.

Certain items may not be eligible for return due to hygiene, customization, or clearance sale restrictions.

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Personalized or custom-made products
• Clearance or final sale items
• Products damaged through misuse or normal wear and tear

Return Process

To initiate a return, please contact us using the details below:

Email: okelonori584@gmail.com
Phone: +44 7700 389289

Please include your order number, the reason for the return, and photographs if the item is damaged or defective.

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method.
• Processing times may vary depending on your payment provider.
• Refunds are typically completed within 7 business days after approval.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We may request photos of the item and packaging to assist with the claim.

Upon verification, we will offer a replacement, exchange, or full refund at no additional cost.

Order Cancellations

Orders may be cancelled before they are processed or shipped. Once an order has been dispatched, it cannot be cancelled and must follow the standard return process.

Contact Information

If you have any questions regarding this Return & Refund Policy, please contact us:

OKELONA
Email: okelonori584@gmail.com
Phone: +44 7700 389289
Address: Railway Cottage, Lower Road, Liverpool, England, L26 2XA

We are committed to resolving any concerns and ensuring a positive shopping experience.